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When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 10 to 12 Days until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on various factors such as the hotel's cancellation policy, time of cancellation and processing fees.
In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 10 to 12 Days for the bank to process this and for the money to show back on your credit card.
Cancellation Policy: In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
45 days prior to arrival: 10% of the Tour / service cost
15 days prior to arrival: 25% of the Tour / service cost
07 days prior to arrival: 50% of the Tour / service cost
48 hours prior to arrival OR No Show: No Refund
Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sunday's will be considered on next working day (Monday).
For the X-mas and New Year period from 20 Dec to 05 Jan the payment is non-refundable.
In case you cancel the trip after beginning, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we utilize. For vacant hotel accommodation, chartered transportation & missed meals etc. we do not stand any responsibility to refund.